+net promoter score
The popular customer loyalty metric asks people whether they would recommend a company on a 0-10 scale, subtracting the number of detractors (0-6 ratings) from promoters (9-10 ratings) to get the score.
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+net promoter score
The popular customer loyalty metric asks people whether they would recommend a company on a 0-10 scale, subtracting the number of detractors (0-6 ratings) from promoters (9-10 ratings) to get the score.